Frequently Asked Technical Questions
Who do I contact to find out what information I need to provide for a job application?
Most job adverts contain all the information the applicant requires for an application. However, a contact name and number is included should you require further information.
For each job advertised, there should be a contact officer’s details in the job description for you to call if you have any questions.
Read the job description and information package carefully to see if the information you are seeking is included before getting in touch with the contact officer.
Who do I contact for information on my application process for a job?
For each job advertised, there should be a contact officer’s details in the job description for you to call if you have any questions.
What are the supported browsers and operating systems?
Below is a list of supported browsers and operating systems:
| Environment (Operating System* and Browser*) |
Internet Explorer |
Safari |
Firefox |
Opera |
7.0 |
6.0 |
3.x |
3.0 |
9.0 |
| Windows XP |
††† |
†† |
n/s |
†† |
† |
| Windows 2000 |
n/s |
†† |
n/s |
† |
n/s |
| Windows Vista |
†† |
n/s |
n/s |
†† |
n/s |
| Mac OS X 10.4 and later |
n/s |
n/s |
† |
† |
n/s |
|
| ††† Recommended Environment |
|
|
|
|
|
| †† Supported Environment |
|
|
|
|
|
| † Limited-Support Environment |
|
|
|
|
|
What is the format for user names and password?
User names must be at least 4 characters long and cannot contain any spaces. In addition, a user name must be unique in the system. You will be prompted if a user name you choose already exists.
Your password should be 6 to 32 characters long, must contain at least 1 alphabet and 1 numeric character. You cannot use more than two consecutive characters and it should not correspond to your First name, Last name, email address or username.
Can two people use the same email address to apply?
Two people cannot use the same email address to apply. You need to use an email address that has not been previously registered.
If you enter an email address that has already been used, the message below will appear, and you will need to register again with a different email address.
How can I change my email address?
To change the email address you have provided, click on the ‘My Account Options’ link which can be found in the red welcome banner. You will be prompted to read and accept the Privacy Agreement before being able to continue, Login to your account if you aren’t currently signed in.
This will then bring you to the My Account page, showing you a list of My Account details. Scroll down to the Personal Information section, and click on the ‘Edit’ link. The My Account Editor – Personal Information page will appear, from here you are able to change your Personal Information, including your email address.
Can two people use the same user name to apply?
Two people cannot use the same user name.
If you try to register using a user name that someone has already registered, the following message will appear. You must register using a unique user name.
How do I attach a file?
To attach a file, select the browse button located to the right of the field.
Then, locate the file you wish to attach. Once you have selected the file, click the Attach button. You can also add a comment about the file in the field underneath.
Ensure you provide a unique name to each attachment which identifies the content e.g. Response to Selection Criteria-Job Ref 1234.
How do I make sure the files I attach are submitted with the application?
Ensure the Relevant Files box, on the left hand side, is ticked. This means that the file will be attached to your application.
Note: all files uploaded in the system need a unique file name
How can I delete a file that I have attached?
You can delete a file that you have accidentally attached using the Delete button in the Actions column, on the right hand side.
Make sure you want to delete the file.
The system indicates that the maximum number of files has been attached. What should I do?
You can attach a maximum of 10 files up to 1.5 MB each.
You may delete a file from your profile for a previous application that has already been submitted. Deleting files from your profile allows you to upload new files for future applications. It does not delete the files from the previously submitted application/s.
Give a unique name to the attachment. Ensure all attached files are identified using the job reference number. This allows for easy identification of all attachments.
If a file has the same name as another file that is already attached, it will overwrite the old attachment.
What file types are accepted?
The following file types are accepted:
.doc - MS Word
.wpd - Word Perfect
.xls - MS Excel
.rtf - Rich Text Format
.pdf - Adobe Acrobat
.html - Web document
The system says my account is locked. What should I do?
Accounts are usually locked when several attempts to login using your username and the incorrect password are made. The account should unlock itself after 15 to 30 minutes. Then follow the “Forgotten Username or Forgotten Password” instructions to log back into your account again.
How do I change my password?
To change your password, click on the ‘My Account Options’ link, the Privacy Agreement page will appear. You will need to Read and accept the Privacy Agreement before you can move on, Login to your account if you aren’t currently signed in.
This will then bring you to the My Account page, showing you a list of details. Scroll down to the Login Information section, and click on the ‘Edit’ link. The My Account Editor – Login Information page will appear, from here you are able to change your Username and Password, along with your Security Question and Answer.
I forgot my password. What should I do?
In order to change the password, select the ‘click here to start your search’ button. Select the My Jobpage tab, and then read and accept the Privacy Agreement. Select the Forgot my password? link. You will be asked for your Username followed by an answer to the Secret Question.
I do not know the answer to my Secret Question. What should I do?
Click this link password reset to request a password reset or create another profile. Please provide your username in the email for security purposes. Note your new password will be sent to the email address registered for that account.