Frequently Asked Technical Questions
Who do I contact to find out what information I need to provide for a job application?
Most job adverts contain all the information the applicant requires for an application. However, a contact name and number is included should you require further information.
For each job advertised, there should be a contact officer’s details in the job description for you to call if you have any questions.
Read the job description and information package carefully to see if the information you are seeking is included before getting in touch with the contact officer.
Who do I contact for information on my application process for a job?
For each job advertised, there should be a contact officer’s details in the job description for you to call if you have any questions.
When do advertised jobs close?
Generally, you will be able to submit your application for a position until 11.59 p.m. on the final day that the job is advertised. However, the job advertisement may specify a different closing time so please ensure that you know when the job you are interested in closes. Applications cannot be submitted through the website after the job has closed.
If the job advertisement does not specify when the job closes please phone the contact officer specified in the advertisement.
The system says my account is locked. What should I do?
Accounts are locked for security reasons after five attempts to login to your account using your username and an incorrect password. You can attempt to login again after one hour.
How do I change my password?
To change your password, click on the ‘My Account Options’ link, the Privacy Agreement page will appear. You will need to read and accept the Privacy Agreement before you can move on. Login to your account if you aren’t currently signed in.
This will then bring you to the ‘My Account’ page, showing you a list of details. Scroll down to the Login Information section, and click on the ‘Edit’ link. The ‘My Account Editor – Login Information’ page will appear. From here you are able to change your Username and Password, along with your Security Question and Answer.
I forgot my password. What should I do?
In order to change the password, select the ‘click here to start your search’ button. Select the My Jobpage tab, and then read and accept the Privacy Agreement. Select the ‘Forgot my password?’ link. You will be asked for your Username and email address. Click ‘OK’ and you will be emailed a temporary password.
Click the link within the email to enter your new password, and then copy and paste the access code within the email into the ‘Access code’ field. Copying and pasting is advised as the access code can include symbols, letters, and/or numbers.
To copy the access code from the email, highlight the code using your mouse and press ‘Ctrl + c’ on your keyboard. To paste it in to the ‘Access code’ field on the website, click in to the ‘Access code’ field with your mouse and press ‘Ctrl + v’ on your keyboard.
You will be required to establish a new password. Enter and confirm your new password and click ‘Login’. Your new password should be at least six characters, and should contain at least one alphabet and one numeric character.
Which internet browser should I use to view the website?
We recommend that you view the website using Internet Explorer version 7 or later. Other browsers may be used, but we cannot guarantee full accessibility.
What is the format for user names and password?
Usernames must be at least 4 characters long and cannot contain any spaces. In addition, a username must be unique in the system. You will be prompted if a username you choose already exists. To ensure that you choose a unique username, you may wish to use your email address as your username.
Your password should be 6 to 32 characters long, must contain at least 1 alphabet and 1 numeric character. You cannot use more than two consecutive characters and it should not correspond to your First name, Last name, email address or username.
Can two people use the same email address to apply?
Two people cannot use the same email address to apply. Each candidate will need to register their own account with a unique email address.
If you attempt to register a new account with an email address that has already been used, the message below will appear, and you will need to register again with a different email address.
How can I change my email address?
To change the email address you have provided, click on the ‘My Account Options’ link which can be found in the red welcome banner on the Job Search page. You will be prompted to read and accept the Privacy Agreement before being able to continue. Login to your account if you aren’t currently signed in.
This will then bring you to the ‘My Account’ page, showing you a list of account details. Scroll down to the ‘Personal Information’ section, and click on the ‘Edit’ link. The ‘My Account Editor – Personal Information’ page will appear. From here you are able to change your Personal Information, including your email address.
Can two people use the same user name to apply?
Two people cannot use the same username to apply. Each candidate will need to register their own account with a unique username.
If you try to register a new account using a username that someone has already registered, the following message will appear.
How do I attach a file?
You can attach files on the “Supporting Documents” page of a job application, or within your jobs.nsw profile. To access your jobs.nsw profile, click on “Access my profile” on the right-hand side of the job search page. You will be prompted to read and accept the privacy agreement before being able to continue. Login to your account using your username and password.
To attach a file on the “Supporting Documents” page, select the ‘Browse’ button located to the right of the field.
Then, locate the file you wish to attach. Once you have selected the file, click the ‘Attach’ button. You can also add a comment about the file in the field underneath.
Ensure you provide a unique name to each attachment which identifies the content e.g. Response to Selection Criteria-Job Ref 00000ABC.
How do I make sure the files I attach are submitted with the application?
Ensure the ‘Relevant Files’ box, on the left-hand side, is ticked. This means that the file will be attached to your application.
Note: all files uploaded in the system need a unique file name
When submitting your application, a list of all your files will be displayed on the ‘Summary’ page of your application. Those marked ‘Yes’ will be included with the application you are submitting and those marked ‘No’ will not be included. For example:
How can I delete a file that I have attached?
You can delete a file that you have accidentally attached using the ‘Delete’ button in the ‘Actions’ column, on the right hand side.
Make sure you want to delete the file.
The system indicates that the maximum number of files has been attached. What should I do?
You can attach a maximum of 10 files up to 1.5 MB each. Please be mindful when including graphics in your attachments as this can greatly increase the file size.
Give a unique name to the attachment. Ensure all attached files are identified using the job reference number. This allows for easy identification of all attachments.
Please do not delete a file from your candidate profile until you know the outcome of any job for which it is relevant. If you delete a file from your candidate profile that is marked ‘relevant’ for a job application then the contact officer will not be able to see the file as a part of your application.
If you need to delete a relevant file from your candidate profile, then please call the contact officer specified in the job advertisement and discuss this with them. If you need to attach a large number of files for an application it may be worthwhile to speak to the contact officer to see if you can supply these files using another method.
Please be aware that if you upload a file that has the same name as another file that is already attached, it will overwrite the old attachment. You are able to upload a file with the same name as another file already attached a maximum of five times. If you exceed this limit, the following message will display:
What file types are accepted?
The following file types are accepted:
.doc - MS Word
.wpd - Word Perfect
.xls - MS Excel
.rtf - Rich Text Format
.pdf - Adobe Acrobat
.html - Web document
What is the limit for typing text responses as part of an application?
As a part of a job application you will be required to type within text boxes (e.g. to type a cover letter or when responding to selection criteria). The limit for each individual text box is 4000 characters.
You will not be notified that you have exceeded the character limit as you are typing, but if you attempt to click ‘save and continue’ or ‘save as draft’ a message will appear that alerts you that you have exceed the character limit in a particular field and your work will not be saved. For example:
As a guide, 4000 characters is approximately one typed A4 page. However, we recommend that you check the length of your text responses in a word processing program. If you exceed the 4000 character limit in any text box then you will not be able to save your application. If you do not save your application and close the website then you will lose the work you have completed.
How can I save my application as a draft?
When you are completing a job application the following options will display at the bottom of each page:
To save your application so that you may return to complete it later, click the ‘save as draft’ button and the following message will display on the screen:
Click ‘Yes’ to save and exit the application and you will return to the search page. Please be aware that if you have not answered all mandatory fields on the page you are currently completing you will not be able to save the application as a draft. A message will display that alerts you to the fields that need to be completed. For example:
All mandatory fields are marked with a red asterisk. You will not be able to save and exit your application until all mandatory fields are complete. If you close the browser window without completing this process then you will lose the work you have completed on your application.
To ensure that you do not lose any work you have done on a job application, we recommend that you complete written responses in a word processing program first and then paste your completed answers in to the relevant fields of the job application once you have finalised them.
More Information
If you have a technical question that is not answered here, or if you would like further information, you can contact the jobs.nsw support team on 1800 JOB NSW (562 679) or email support@jobs.nsw.gov.au
Please note that this is for technical support only. If you would like information about a particular role, or the status of your application you will need to contact the recruiter listed on the job advertisement.